Got Balloon Questions?
We sell and deliver a large variety of balloons as gifts, party decorations and for events and can help answer all your balloon questions.
We are available for phone support Monday to Saturday 8.30am to 5pm. Sometimes we work outside of these hours so please call and if we are around we will try to help.
Please contact us if you have any other balloon questions. Thank you.
Do balloons need special conditions?
Balloons should be kept out of direct sunlight and at a reasonable temperature. Conditions different to this can have a negative impact on the life and float time of the balloons.
Balloons do not like being in hot environments which may cause them to expand and pop, cold environments such as office, home and hospital air conditioning can cause balloons to shrink.
How long will the balloons float?
A 45cm foil balloon will float for about 7 days, remaining firm for about the first 3 days. Larger foil balloons like super shapes, singing balloons and airwalkers tend to float for longer.
Helium Latex Balloons
A 28cm latex balloon will float for about 12-18 hours untreated.
Latex Gift Balloons
The latex balloons used in gift bouquets are treated with Hi-float to extend their life so they may float for about 2, maybe 3 days though the size and colour will deteriorate as time progresses from time of inflation.
Latex Party Balloons
The latex balloons used for decoration purposes eg table arrangements and ceiling balloons, are not treated with Hi-float and will float for about 12-18 hours. If you need to extend the float time of balloon decorations please request a quote for Hi-float treatment.
Helium Bubble Balloons
A bubble balloon is made of plastic, non-allergenic and the 56 cm and 61cm sizes floats for about 2 to 4 weeks. Bubble balloons inflate to a generally round shape like a beach ball. Bubble balloons are pop resistant – not pop proof! Heat and sharp objects may cause them to burst.
Can I create a custom balloon bouquet?
What happens if you don’t have the balloon design I want?
Can we inflate your balloons?
Please note that balloons purchased from other places may not be suitable for helium inflation nor be of a professional quality so they may not float for very long.
Do I need to be careful with balloons?
Do not leave children or animals unaccompanied with inflated, un-inflated or popped balloons.
Inflated foil balloons should not be released outdoors into the environment and should be kept away from power lines.
Can you make same day deliveries?
Can I request a preferred delivery date?
Will gift balloons include a gift card?
Can balloons be left outside if no one is around?
To avoid a re-delivery charge please provide a contact telephone number for the recipient. We are happy to check that a recipient of a balloon gift is around before sending out the delivery.
For the delivery of party and event balloons we normally arrange a delivery time window, eg between 1 – 3pm, any time before 2pm etc. You should check this with us prior to ordering especially during peak times eg Christmas. A different delivery costs may apply to deliveries at non-standard times or locations, so you will need to request a quote.
Can I collect the balloons?
How can I place an order?
How can I pay?
Business clients can request an invoice. We may accept cheque, money orders or direct deposits with our prior approval. Orders need to be paid for in full prior to despatch.
Can I get a Tax Invoice Receipt?
Is delivery included?
This cost varies according to location, day of the week and whether the size of order requires multiple delivery trips. Additional delivery charges may apply to: special orders and delivery requests; where the delivery address is incorrect or insufficient; there address is unattended etc.